Venue Policy

We kindly ask all clients and organizers to review the following information before making a reservation. These policies are intended to ensure a smooth experience for both organisers and guests. A detailed Booking Agreement will be provided upon confirmation of your reservation.

Booking & Payment

A 30% non refundable deposit is required to secure your booking.

The remaining balance is payable as follows:

• 40% due 5 months prior to arrival.
• 30% due 3 months prior to arrival.

All payments made towards the booking are non refundable.

Late payments may incur additional charges. Failure to complete payments within the required timeframe may result in cancellation of the booking.

Cancellations & Rescheduling

All bookings are final and non refundable.

Bookings cannot be cancelled, postponed, transferred, or credited towards future dates.

In the event of circumstances beyond anyone's reasonable control, including natural disasters, government restrictions, pandemics, civil unrest, or transport disruptions, Oasis may, at its sole discretion and subject to availability, offer an alternative date. Any difference in pricing will be payable at the time of rescheduling.

Check In & Check Out

Standard check in is from 2:00 PM.

Standard check out is by 12:00 PM.

Early check in and late check out may be available upon request, subject to availability and additional charges. Requests should be submitted at least one week prior to arrival.

Venue Use

Oasis is a purpose built retreat venue offering accommodation, hospitality services, and dedicated facilities for wellness retreats, workshops, and group experiences.

To ensure a comfortable environment for all guests, organisers and participants are kindly asked to observe the following:

• Quiet hours are from 10:00 PM to 7:00 AM.
• Parties and events primarily intended for nightlife or entertainment are not permitted.
• Access to the property is limited to registered overnight guests unless otherwise approved by Oasis Management.
• Staff only areas, including the kitchen, office, storage rooms, and service areas, are restricted.
• Guests are expected to respect the venue, neighbouring properties, staff, and the local community throughout their stay.

Meals & Housekeeping

Complimentary buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Menu changes should be requested at least one day in advance.

Housekeeping includes linen and towel replacement every four days. Additional changes are available upon request and subject to an additional fee.

Unlimited filtered drinking water is provided throughout the venue.

Outside beverages are permitted; however, corkage fees apply. Please contact our team for the current rates.

Additional Services

Additional services such as airport transfers, massages, excursions, catering, and other optional experiences may be arranged through Oasis.

Complimentary inclusions may vary depending on your booking period, package, or quotation. The full list of included services and benefits applicable to your reservation will be outlined in your official quotation.

Any additional purchases made during your stay must be settled prior to departure.

Credit card payments are subject to the applicable bank processing fee.

Outside Vendors

Should you wish to engage outside suppliers, including facilitators, photographers, massage therapists, entertainers, decorators, caterers, or transportation providers, Oasis Management must be informed no later than one week before arrival.

Approval is required for all outside vendors, and additional venue or coordination fees may apply.

Security Deposit

A refundable security deposit is required prior to check in.

The security deposit will be returned after departure, subject to a property inspection and deduction of any costs arising from damage, loss, excessive cleaning, or unpaid charges incurred during the stay.

Smoking Policy

Smoking and vaping are only permitted in designated smoking areas.

Smoking or vaping inside guest rooms or common areas may result in cleaning or restoration charges.

Illegal Drugs

The possession, use, or distribution of illegal drugs anywhere on the property is strictly prohibited.

Any violation may result in immediate removal from the property and notification of the relevant authorities where required by Indonesian law.

Client Responsibilities

Oasis provides a private venue, accommodation, hospitality services, and the agreed booking inclusions. Unless expressly agreed in writing, Oasis does not organise, manage, sponsor, endorse, or operate any retreat, event, workshop, itinerary, or activities conducted at the venue.

Clients are responsible for planning their own programme, schedule, and activities throughout their stay.

Oasis is happy to coordinate the logistics of services booked directly through us. Upon request, we may also assist in arranging third party vendors on the client's behalf. Such arrangements are subject to availability, Oasis approval, and may be subject to a coordination or service fee.

Clients are solely responsible for ensuring that their use of the venue, together with any activities, services, guests, facilitators, instructors, or vendors they engage, complies with all applicable laws, regulations, permits, licensing requirements, immigration requirements, tax obligations, and governmental requirements in Indonesia.

Oasis does not provide legal, immigration, licensing, tax, or regulatory advice, and is not responsible for verifying or ensuring a client's compliance with applicable laws or governmental requirements. Any consequences arising from a client's failure to comply with such requirements remain the client's sole responsibility.

Limitation of Responsibility

Oasis is not responsible for an organizer's commercial success, guest attendance, retreat sales, travel arrangements, visa matters, business decisions, or any financial losses arising from circumstances outside of Oasis's reasonable control.

Oasis shall not be liable for any disruption, cancellation, or consequences resulting from an organizer's failure to comply with applicable laws, regulations, permits, or governmental requirements.

We strongly recommend that organizers independently obtain appropriate travel insurance, event insurance, and any other insurance they consider necessary for themselves and their guests.

Questions?

Our team is always happy to assist before your arrival. We encourage organisers to confirm all logistics, schedules, and additional service requests via email: oasis@wherenext.travel well in advance to ensure everything is prepared for their stay.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PT PMA Where Next Oasis, Jl. Nelayan No.30, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali 80361.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Indonesia

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Where Next, accessible from Wherenext.travel

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the Company

Prevent or investigate possible wrongdoing in connection with the Service

Protect the personal safety of Users of the Service or the public

Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: Info@wherenext.travel